Certified Chaperones.
Trusted Solutions.
TRC has built its reputation through deep, nationwide partnerships with
community-based organizations and healthcare providers.
What is TrustedRide CERTIFIED?
​TrustedRide CERTIFIED sets evidence-based standards for door-through-door chaperone services—bridging the gap between traditional transportation and true patient support. Unlike standard curb-to-curb services (like rideshare or NEMT), our certified chaperones stay with clients every step of the way: from the front door to the car, into appointments, and safely home again.​
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Integrated Modes of Transportation
We don't provide the wheels; we make them accessible to everyone. TRC services integrate with any mode of transportation—rideshare, livery, paratransit, or public transit—offering unmatched flexibility and continuity of care.
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Focusing on Holistic Support
Designed for ambulatory individuals who may use assistive devices or need minimal mobility support, TRC’s approach addresses Social Determinants of Health (SDOH) by improving outcomes through human connection and evidence-based care.
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Specialized Training
With specialized training tailored to each partner’s population and protocols, TRC is more than just a service—it’s a movement to redefine what safe, supported, and dignified transportation looks like in healthcare and beyond.
The Four Wheels of TRC
At TrustedRide Certified, our model moves on four essential wheels—each one driving safe, scalable, and human-centered access to care. Together, they keep our mission in motion: connecting people through compassion, technology, and trusted partnerships.
#1
TrustedRider Certification – Reliable Workforce
All chaperones complete comprehensive background checks and rigorous training provided by TrustedRiders™, a nationally recognized 501(c)(3) organization. This ensures reliability, patient safety, and consistent, high-quality experiences.
#2
CERTIFIED Communities – Easy Scalability
TRC partners directly with local healthcare providers and community-based organizations to recruit chaperones from within the communities they serve. This model provides rapid scalability, supports cultural responsiveness, and promotes trust and familiarity between patients and chaperones.
#3
TRScheduler – Simplified Scheduling
An intuitive online scheduling platform that seamlessly integrates with healthcare providers, care coordinators, and transportation partners—including rideshare services—to easily coordinate patient-chaperone appointments, saving your organization valuable time and resources.
#4
Compassionate Connection – Human-Centered Technology
TrustedRiders™ brings together thoughtful design and human touch. More than just a ride, our model creates moments of companionship through trained chaperones who offer empathy, reassurance, and support during vulnerable journeys. By blending compassionate care with smart transportation tools, we make healthcare access more personal, more dignified, and more connected.
A Nimble & Scalable Solution
Beyond enhancing transportation solutions, the TrustedRiders Chaperone Program is an agile, adaptable digital scheduling platform.
Designed to grow with the needs of the evolving healthcare marketplace. TRScheduler™ is a customizable scheduling software that coordinates the scheduling of and communications with Chaperones.
TRScheduler™ also provides customizable reports to aid in compliance and quality improvement activities.
​The TrustedRiders Chaperone System will quickly integrate and add value to the organization’s State and National Solutions through revenue generation, cost savings, and quality improvement.
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Door-Through-Door Support
Whether assisting patients to their appointments, seniors through their day, or enhancing access to emerging mobility solutions like autonomous vehicles, our trained chaperones bridge the gap—delivering seamless, door-to-door care with confidence and compassion.
We partner with hospitals, payers, transportation providers, clinical trial sponsors, and caregivers to create tailored chaperone solutions.
Choose an option below that suits your needs:
Healthcare
& Payer Organizations
Emerging Transportation Technologies
Individuals & Caregivers
Clinical Trial
Recruitment & Retention
Elective Surgery Packages
Telehealth
Support
Enhancing every journey with
confidence, compassion, and care.
STUDY RESULTS: Ascension St. Agnes Hospital, Baltimore, MD:
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92% Increase in Appointment and Procedure Attendance.
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2:1 ROI in cost reductions and outcome improvements.
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Savings accrued for the hospital in the first year of the program.
TrustedRide CERTIFIED (TRC) is the essential layer in patient navigation, offering professionally trained chaperones, seamless coordination, and expert guidance to make access to care safer and more reliable.
Rooted in healthcare and validated by federal studies, our proven model has expanded to include clinical research, autonomous vehicle support, and personalized patient and caregiver services.
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With relationships throughout the whole-person care ecosystem and in partnership with community-based organizations, we work to remove barriers to well-being—enhancing safety, accessibility, and peace of mind every step of the way.
Rooted in Our Communities
TrustedRiders has 16 funded sites in 14 states. Piloted with Community Care Corps funds HHS and now in their fourth year at Ascension St. Agnes Hospital, Baltimore, MD, and the Agency on Aging of South Central Connecticut (AOASCC). Funding by Community Care Corps, AmeriCorps Seniors Demonstration and Senior Companion Programs, foundation, AARP, and private donations.
​TrustedRiders now has sites nationwide, including local community organizations with funding from federal AmeriCorps Seniors Demonstration and Senior Companion Programs in HI, NM, CA, and WA. In 2023, new Community Care Corps-funded sites were added in CT, GA, AL, MO, AZ, CA, and a new award was to Ascension St. Agnes Hospital, Baltimore, MD.
Partners Supporting the
TRC Mission
